If your remote does not work:
Install new batteries in the remote. Make sure the batteries, including those recently installed, match the polarity markings inside the battery compartment. Do not use rechargeable batteries. Rechargeable batteries may not charge fully after extended use and some may have a lower voltage output
Perform a control console reset
Turn the control console off
On the control console, press and hold POWER for five seconds. The red LED will turn off

Release the POWER button and retest the system