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Poor or no noise cancelling

  • Make sure the power is switched on. The power indicator should glow solid green
  • Turn the headphone’s power off and then on again
  • Charge the headphones
  • Ensure the proper sized ear tips are being used. If a too-small or too-large ear tip is being used the ear buds will not properly conform to your ear. As a result, audio quality and noise cancellation may suffer
  • Be sure the ear tips and headphone openings are clean and free of debris

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