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Mobile headset and control button troubleshooting

Incoming call ring tone not heard through headset.

  • Make sure your phone is set to pass the ring tone through to the headset. Check your phone settings and make adjustments as needed

    Note: This feature may not be available on all phones.

Microphone is not picking up sound.

  • Make sure you are using the correct mobile phone adapter and that it is securely connected
  • Make sure the microphone is not blocked or covered

    Note: The microphone is located on the back of the Answer/End button (you may notice the small opening for the microphone).

Phone is not responding when Answer/End button is being pressed.

  • Make sure you are using the correct mobile phone adapter and that it is securely connected

    Note: Some phones may require you to press and hold the Answer/End button for a few seconds to perform functions.

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