Note: Amazon Alexa isn’t available in all languages and countries.
If you have difficulty using voice commands with the Amazon Alexa voice assistant, try the following:
Note: Amazon Alexa isn’t available in all languages and countries.
If you have difficulty using voice commands with the Amazon Alexa voice assistant, try the following:
Make sure that your voice assistant has been set up. For more information, see Using the Amazon Alexa voice assistant with Bose smart products
If there is excessive noise in the room (e.g. multiple people talking or loud music playing), the speaker might not hear you. Try reducing noise in the room, talking louder or speaking closer to the speaker
Try phrasing the command differently. Alexa can interpret phrases in many ways, so try saying the command in another way
Use typical room names for your Bose products to help Alexa find them (i.e. use “Office”, “Bedroom” or “Den” instead of “John’s office”, “Bedroom3” or “HS500 Den”). Similarly, use typical spacing in names (i.e. “Master bedroom” instead of “Masterbedroom”). Try to avoid special characters or numbers in speaker names
You can rename products from the product settings in the Bose Music app.
If you are unable to control a music service, make sure that the service is added to the Amazon Alexa app by going to Menu > Settings > Music & Media. Once added to the Alexa app, Alexa can play that service
When you use the Bose Music app to link your Alexa account, Amazon automatically installs the appropriate Bose Skill. However, an issue during setup may have prevented the Skill installing. Open the Amazon Alexa app and go to Menu > Skills. If the “Bose Skill (not for SoundTouch)” is not installed, search “Bose” from the Skill screen and then select and install the “Bose Skill (not for SoundTouch)”
Make sure that the speaker you are trying to control is linked to your account. Open the Bose Music app, go to My Bose > My Account > Manage Speakers and make sure that the speaker you are trying to control appears. If not, add it to your account