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App does not detect a Wi-Fi®-connected system during setup

If your system is connected to your Wi-Fi network but it does not appear in the Bose Music app, try the following:

Close and reopen the Bose Music app

Make sure that the Bose system and the device running the Bose Music app are connected to the same network. If the network name, password or security type was recently changed, refer to the topic on Connecting to a different network

Check that the Bose system is within range of a strong Wi-Fi signal. If a network extender, repeater or access point is in use, disconnect it to determine whether it is related to the issue. Once it's been disconnected, reconnect the Bose system to the network by moving it within range of the main router, then check for improvement

Reboot your mobile device and reset the system by unplugging its power cable from the power socket, waiting 30 seconds and then firmly plugging the power cable back into a working socket

Reboot your router by disconnecting its power cable for 30 seconds

Internet-enabled devices on the same network—like a smart TV, laptop, games console, Blu-ray player, tablet or smartphone—may be taking up too much network bandwidth. If devices like these are transferring large amounts of data (e.g. streaming video), this can decrease bandwidth for other connected devices, like the Bose system

Try disconnecting these devices, then check for improvement.

Log in to the router's settings menu and temporarily disable the router’s firewall to determine whether it is blocking Bose Music app functionality

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